New Medicine Service (NMS)

We provide a free NHS service called New Medicine Service (NMS) at all our pharmacies.

If you have been prescribed a new medicine to treat a long-term condition for the first time, our pharmacists can provide you with extra support and advice about your new medication.

How will it help me?

This service will:

Help you to find out more about the new medicine you have been prescribed.

Help to sort out any problems you are having with your new medicine.

Give you a chance to ask questions about your medicine and discuss any concerns.

Help to improve the effectiveness of your new medicine.

Help you to make your own decisions about managing your condition.

Help you to improve your health, which could lead to fewer GP and hospital visits.

How does the service work?

When you are given your new medicine, you will be asked if you want to be supported by the service, which will be provided in three parts:

If you feel you could benefit from this service contact your local branch.

*Please note this service is only available for people who have been prescribed a new medicine for the following conditions:
  • Asthma
  • Chronic obstructive pulmonary disease (COPD)
  • Type 2 diabetes
  • High blood pressure
  • High cholesterol
  • Osteoporosis
  • Gout
  • Glaucoma
  • Epilepsy
  • Parkinson’s disease
  • Urinary incontinence or retention
  • Heart failure
  • Coronary heart disease
  • Atrial fibrillation
  • Unstable angina or heart attack
  • Stroke or transient ischaemic attack (TIA)
  • Long-term risk of blood clots or blocked blood vessels, including DVT (deep vein thrombosis)